Proactive
Employment Advice

Hi Rachel,

I just wanted to thank you for all the help & advice that you gave me in the last week regarding a difficult PA dismissal case that I had to deal with for one of my clients.

As you know the PA was quite a challenging person to correspond with & very persistent with the numerous e-mails she was sending through to me! I then had to contact you each time to get your expert advice on how to respond to her which you consistently did & very promptly.

I think the case has now finally been resolved and the PA is satisfied to a degree with the outcome, which is thanks to you and I couldn’t have got this far without you 😊

It is nice to know that myself & the rest of my DPAS colleagues have such good support with yourself & ILG.

Many thanks

Hello Rachel

I asked Chloe , in the legal team for your email address so that I could let you know how pleased I am with the help and support I have received from Chloe and, also, from Ian.

I have been very impressed with your company. The people answering the phones have been polite and cheerful, without sounding false.

Both Chloe and Ian have been very clear, efficient and helpful. Most of all they have been patient and supportive when I have been upset or unclear. I have never felt that I have been a nuisance [ although I think I have been].

This is a marvellous service and has helped me negotiate a very difficult situation.

Hi Ian,

Thanks so, so much for your insight and advice!

As ever, it’s clear that ILG are an exemplary insurer and support service not just for employers and employees, but also for those support staff working alongside them!

Thanks again for all your help, both you and Myles are worth your weight in gold!

All the best,

Hi Rachel

I understand that you are Nathaniel’s line manger.

I wish to formally place on recorrd my appreciation of all  the help and advice Nathaniel  has given to me.

Briefily, since June 2021, I have been trying to manage attendance issues with a PA who cared for my mum. She was dismissed last week on the grounds of medical capability. 

Throughout this time, Nathaniel has supported me with written advice, proforma letters, phone calls and, more importantly, understanding my frustrations with the process. There were times when it all felt like too much trouble on top of all the other things I have to do each day. Nathaniel kept me grounded and coaxed me along, telling me that we have an end goal, and to keep at it with his support. He was encouaging, patient and always professional in his dealings with me.

Please will you pass on my appreciation to Nathaniel. 

Kind regards Pauline

We have been using Direct Payments through County for 12 years and I as an unpaid carer and representative for my daughter. We have had much experience of employing people over this time and the complications of dealing at County level with three different departments of the Social Work Department, finance department and the direct payments department. We have experience of Rowan, Diverse and the new change to County. Since this change we have needed your services even more. They no longer provide us with the same level of support.

We have contacted you several times. The person I had been dealing with gave the necessary facts but I did not feel comfortable when I did not fully understand the law. I also have processing difficulties on the phone unless face to face with people and had to keep repeating this.

There continued to be pressure from county and I needed again to check I fully understood all implications. I then had the opportunity to speak with Nathanel Maliki. It made such a big difference to me. He was patient, not frustrated with me for wishing to go over yet again the same facts. I felt I was being emotionally supported too with his patient manner. I cannot thank him enough for the path we then chose through our further learning. He was brilliant and I cannot thank you enough. It has made such a big difference to our lives.

Hi

Just wanted to say a huge thanks to you for all of your support and help over the last few months with our case.

Your advice has always been spot on and you have directed and helped me through a difficult time with professionalism and expertise in matters which I knew nothing about.  I shall miss our weekly phone calls and updates, but if I ever get round to watching Breeders I’ll let you know!

I would have absolutely no hesitation in recommending you to anyone and whilst I hope we don’t end up at tribunal, I know if we do then we’ll have the best team possible behind us.

Also I thought you’d like to see the faces behind the calls so have attached a couple of photos!

I truly hope that little one continues to make great progress and you don’t have to dread the calls from the school.

All my best to you and your family and once again thanks so much on behalf of myself, Wills, Jean and Josh for everything.

Hi Ian

I would like to take this opportunity to thank you so much for your guidance and support during this situation I have had with Sam.

It was reassuring to be able to contact you and for you to advice me to keep me following the correct procedures.

The ILG service is invaluable to help parent/employers like myself who are navigating the laws of employment which can be extremely tricky.

You were very easy to talk to which made me feel at ease and was also much appreciated. However I do hope that I don’t have the need to speak to you again anytime soon LOL.

Thank you!

A very grateful

Hi Ian,

Sorry for late hour and late reply, we have had the decorators in and the house has been upside down.

Pete and I would like to say thank you very much for all your help and support over the last few weeks regarding sacking of Pete’s P.A.

As you know we were very naive in regards to legal requirements, and the correct way to proceed in terminating her employment. Although she unfortunately didn’t have a contract. You may have had your head in your hands when we first spoke to you!! But as you know, we thought Pete’s insurance was for if she injured herself at work and didn’t know it helped Pete. You told us differently, and although Pete may not have done things by the book, this was purely done through ignorance and not malice.

You have been amazing. You have spoken to us in a language we understand, (not the ACAS speak!) and you have guided us through every step of the process in an easy way.

We cannot thank you enough, and it has been our priveledge to be helped and guided by you.

You have also been personable, and have talked Pete down when he has been agitated.

You are an amazing person who has enough challenges in your own life, but still wish to make a difference to others.

You are a superstar.

In a world where we are still seeing certain organisations and services playing the covid card my experience especially with Ian was amazing.  Even when I called after hours and he was on his way out the door home he took my call

If it were not for him I would have got into a lot of trouble his professionalism and the calm way in which he talked to me brought a very difficult situation under control.  Please whoever reads this don’t go off trying to solve a situation on your own get the advice speak to the experts it will I promise be the best thing you do.   Thank you so so much I will never forget the help you gave me.   A very very grateful ML.

I am writing to you on Nathaniel Mapiki as an Employment Advisor.

I have to admit. Initially, I thought he was having quite high expectations from me., concerning Jane O‘ Neill.  Once I explained my own health difficulties, Nathaniel was incredibly helpful .  On reflection, he needed all the information to move on to the next phase. Once I was made aware of this, I understood .

Nathaniel must have thought about things carefully, he made me still feel in control ,with a great deal of organisation to make it easier for me.

I commend your staff member Nathaniel Mapiki as a talent you need to stay.

The process which he advised on had the correct outcome for me

Thank you